Waitley gives these five simple tips on being kind when communicating with others: (1) get in touch with strangers, (2) extend your hand first, (3) eye contact, (4) smile, and (5) volunteer your name first.
He also provides a list of words to strive to eliminate from our vocabulary, followed by the suggested replacement word or phrase:
- I can't – I can
- I'll try – I will
- I have to – I want to
- should have – will do
- could have – my goal
- someday – today
- if only – next time
- Yes, but – I understand
- problem – opportunity
- difficult – challenging
- stressed – motivated
- worried – interested
- impossible – possible
- hate – love
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